The Clear Point Collective

1. Who we are

Clear Point Advisory ("we", "us", "our") operates The Clear Point Collective. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

2. Information we collect

We collect personal information that you provide directly, including:

Name, email address, and contact details when you register.
Business name and role, where you provide them.
Billing information processed by our payment provider (we do not store full card details).
Responses to scorecards, health checks, and other tools you complete within the Service.
Communications you send to us (email, support requests, feedback).

We also collect technical information automatically, such as IP address, browser type, device information, and usage data through cookies and similar technologies.

3. How we use your information

We use personal information to:

Provide, maintain, and improve the Service.
Authenticate you and manage your subscription and billing.
Generate your personal results, recommendations, and history within the Service.
Send service announcements, security notices, and (where you have opted in) marketing communications.
Comply with legal obligations and protect our legal rights.

4. Disclosure to third parties

We do not sell your personal information. We share information only with trusted service providers who help us operate the Service — including hosting, database, authentication, email delivery, and payment processing providers — and only to the extent necessary for them to perform those services. We may also disclose information where required by law.

5. Data storage & security

Your information is stored on secure cloud infrastructure with reputable providers. Some providers may store or process data outside Australia. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure, including encryption in transit and access controls.

6. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling them may affect functionality.

7. Your rights

You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal exceptions. To make a request, contact us using the details below. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Retention

We retain personal information for as long as your account is active and for a reasonable period afterwards to meet legal, accounting, or reporting obligations. You may request deletion of your account at any time.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be communicated through the Service.

10. Contact

Clear Point Advisory · Randall Harper · randall@clearpointadvisory.au · 0402 416 266